Quality of prints

If you are not satisfied with the quality of your prints, we will reprint and reship your order at no cost to you. If you are still unsatisfied, we will refund your money. Its that simple. There is only one catch: you must order a digital proof for each print to your order. We will ask that you send in a picture of the prints to contact@printingxtreme.com.

Damaged shipment

If your prints were damaged due to shipping, we will resend the prints to you immediately. We only ask that you email contact@printingxtreme.com a picture of the damaged package. This is required by UPS at the time we file a claim with them.

We also ask that you inform us of damages within 5 business days of receiving your prints.

Delayed / Late orders

Sometimes, we run into unforeseen delays that may be very inconvenient for you. We try to help customers working with deadlines, but we do not issue refunds for items received or shipped past the estimated ship dates. If your order is delayed, you will be notified by email and have the option to cancel before printing/shipping occurs.

Cancellations

Customers who cancel before production takes place will be issued a full refund.